SUBMIT MATERIALS

We have several options to submit your materials depending on the material format.  If an order has been placed, please refer to the job number issued during the ordering process.  Avoid creating a new order to ensure your files get processed properly.  If you need assistance retrieving your job number, please call Customer Care at 800-959-8365 x6205.

Upload Digital Files

Here you can upload files using the job number you were assigned after placing your order. This includes both new and revised materials – please note that you are permitted to upload revised materials once. All further resubmissions will be subject to our standard $25 fee and will add 1 business day to your production time schedule.

If files are uploaded before 12 Noon PST, our in-house artists will review your files and send a Final Approval within 24 hours. Files uploaded after the deadline will be reviewed the following business day. If there are any issues with your files, we will contact you. Your patience is greatly appreciated!

Other Submission Methods

• Mail us your materials
• Fax us your materials at 760 268-1700

Frequently Asked Questions

Q: How long does it take to transfer my digital files over the internet?
A: Transfer speed is determined by several factors: internet connection (broadband vs. dialup), file size, and even time of day (on some networks). If you have a fast connection and have compressed your files, it should take a few minutes. If, on the other hand, you have a slow internet connection, a large uncompressed file, or a flaky ISP, please consider mailing us a disk overnight. You can determine the approximate quality and speed of your internet connection.

Q: Should I compress my digital files prior to uploading them? Why? How?
A: Yes. Please see our File Compression instructions. Whenever you send files over the internet, they can become damaged as your data bounces around the globe. To protect your files from data corruption, you should compress them using StuffIt (Mac) or WinZip (PC).

Q: How can I upload more than one file?
A: Only a single file can be selected at one time, but you can upload as many files as you need to individually. We recommend placing all of your files (front and back layouts, support files, etc.) into one folder, compressing that folder, and uploading that compressed file.

Q: I will be uploading my mailing list. Are there any specifications I should follow?
A: Yes. Please see our page on how to prepare your mailing list(s).

Q: Do you accept CD, or Zip Disks in the mail?
A: Yes. We accept 100 MB Zip Disks and CD's. We also accept most digital camera media as loose digital photos to be placed into a layout.